Support

Tideline is in private testing, so support is a person reading an email rather than a helpdesk. Write to hallo@tideline.ch and you will get an answer.

Useful things to include

• What you were doing when it went wrong.
• Your iPhone model and iOS version.
• Whether Apple Health or Oura was connected at the time.
• A screenshot, if the problem is something you can see.

Please do not send screenshots containing anything you would not want in an email — your symptom entries and lab values are yours, and we do not need them to fix a layout bug.

Answers to the usual questions

Where is my data?

On your device only. We hold no copy. See Privacy.

Does Tideline write to Apple Health?

Never. It reads sleep, HRV, resting heart rate and steps, and writes nothing back.

Why does Oura need connecting separately?

Readiness and nightly temperature deviation never reach Apple Health. Connecting the ring is the only way to see them.

I revoked a clinician's access. What did they keep?

Access ends immediately, but anything they exported beforehand stays with them. The app says this at the point of revoking rather than after.

How do I delete everything?

Delete the app. The record goes with it. There is nothing on a server to remove.

Something urgent